a) including 'comments and queries' b) complaints handling procedures c) face to face interviews d) email e) letter f) soliciting complaints g) surveys of current staffs h) surveys of lapsed staffs to determine reason/s for ceasing employment telephone interviews training staff to ask open questions about workplace issues Satisfactory 0 Verbal Questioning required Yes O No Satisfactory O Yes O No Question 4 How you would continually inform team members of changes in policy and workplace operations that may affect them? (Circle all the correct answer/s) a) conducting informal meetings coordinating surveys or questionnaires c) writing a report d) distributing newsletters or reports e) exchanging informal dialogue with relevant personnel f) participating in planned organisational activities