$A$ Is someone, typically a secretary or administrative assistant, who prevlews Incoming Information to determine If it's appropriate to the needs of the person the message is aimed at

a$.$ gatekeeper

b$.$ support group

c$.$ call center manager

d$.$ All of the Above

No business can long survive without a phone because, in many cases, a large percentage of their customers make first contact with the company via phone.

a$.$ True

b$.$ False

The demand for call center agent positions is growing at a rate of approximately

a$.5$ to $7$ percent

b$.23$ to $25$ percent

c$.18$ to $20$ percent

d$.100$ to $12R$ percent