A job analysis is an important tool for almost every human resource management program. Work redesigning, human resource planning, selection, training, performance appraisals, career planning, and job evaluations are all functions of human resources that require information from job analysis. Information from a job analysis can also be useful for individuals currently in the job market. These job seekers can get a realistic job preview for positions they are considering. In order to properly analyze jobs, HR must begin with some information gathering. Interviews will be conducted with people who currently hold the position, supervisors, and other people who are knowledgeable about a particular job. Another tool to assist in assembling this information is the Occupation Information Network, or O*NET. Once information has been gathered, there are a number of ways to analyze jobs; the Position Analysis Questionnaire (PAQ) is one of the most popular. There is no "one best way" to analyze all jobs, however, and companies must identify what works best for them. Read the case below, then visit the O*NET website at http://online.onetcenter.org, search for the occupation of Human Resources Manager (O*NET # 11-3121.00) and answer the questions that follow based on the information provided in the Summary and Details Reports. Megan McCoy has a bachelor's degree in business management and human resources. She has five years of human resources experience as an HR assistant with her current employer. Megan thinks that, with her education and experience, she is qualified for the position of HR manager. After observing her own boss, she feels confident that she could do that job. However, Megan knows that she does not see everything that her boss does, and may not be aware of all the TDRs (tasks, duties, and responsibilities) of the job and KSAOs (knowledge, skills, abilities, and other characteristics) necessary to do the job. To obtain more information about the occupation of an HR manager, Megan did some research using the Occupational Information Network (O*NET). The general description of the job of HR manager includes Multiple Choice interacting with customers and handling and resolving customer complaints. maintaining functions such as employee compensation, recruitment, and personnel policies. providing high-level administrative support by conducting research and preparing reports. maintaining record of assets, liabilities, tax liability, and other financial activities. supervising and coordinating the activities of clerical and administrative support workers.

The general description of the job of HR manager includes

• interacting with customers and handling and resolving customer complaints.

• maintaining functions such as employee compensation, recruitment, and personnel policies.

• providing high-level administrative support by conducting research and preparing reports.

• maintaining record of assets, liabilities, tax liability, and other financial activities.

• supervising and coordinating the activities of clerical and administrative support workers.