A) John has been assigned to work and travel between Canada and Switzerland. John is from the US and has been a project manager in the 'Whirlpool' for 8 years. John was able to work effectively as a global manager, that is why he was chosen to manageWhirlpool's Canada and Switzerland operations.Identify and discuss how did John gain his multicultural competence?(5 marks).

B) What management skills did he developed to become a effective global manager? (5 marks)