A known error was created after a problem was diagnosed but before a workaround was found.

Examine the options below and choose a valid approach.

a$.$ The known error should be created before the problem is logged

b$.$ A known error record should only be created when the original incident was raised

c$.$ A known error record should be created with the next release of the service

d$.$ For information purposes a known error record can be created at any time that it is prudent to

do so