A large American home improvement supplies retailer sells tools, construction products, and services. Customer satisfaction is regarded by the company as an important key performance indicator $($KPI$)$ and is presented in a dashboard that is accessible for the $320$ managers of the company's $560$ local stores. The data are collected, processed, and reported according to the steps below.

Identify the two steps that introduce significant risk of inaccurate data. Check all that apply.