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A large online store prides itself on its fast response to email questions to its technical department. A recent sample of 24 sample emails showed

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A large online store prides itself on its fast response to email questions to its technical department. A recent sample of 24 sample emails showed that the mean time for the technical department to respond was 36.00 hours with a standard deviation of 2.00 hours. The store has recently hired more staff members, and wants to know if the time to respond to emails has dropped from last year's average of 36.37 hours. At the 0.1 signicance level, is it reasonable to conclude the average response time is less than last year's average? Follow the steps below to answer this question. a) Select the null and alternative hypotheses. O Ho: u 2 36.37 H1: u

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