A large state university has several libraries on campus. The largest library has 2 million volumes and 25 employees, and it has won awards for its service and employees. The next-largest library has 1.5 million volumes and 28 employees, and students avoid that library as much as possible because it is impossible to find people to help or the materials requested. What steps can the head librarian at the second library take to improve the library? Select answer from the options below The head librarian should engage in scenario planning. The head librarian should improve forecasting. The head librarian should conduct external benchmarking. The head librarian should conduct internal benchmarking