1. A leader is someone who has management authority and can influence others.
2. True
3. False

1. Leadership defines the process while leader identifies the person.
2. True
3. False

1. Having leadership traits alone is not useful for identifying who is likely to become a leader.
2. True
3. False

1. A major goal of behavior leadership is to find ways to train people to be leaders.
2. True
3. False

1. Fielder's model proposed that leadership success was determined by matching leadership style to situation.
   1. True
   2. False

1. Fielder's contingency model focused on having employees describe their ideal co-worker.
   1. True
   2. False

1. Everything a manager does involve communication.
   1. True
   2. False

1. In order to be a sent, a message need to be decoded.
   1. True
   2. False

1. Some messages, like the spoken word, does not need to be encoded to be sent.
   1. True
   2. False

1. Feedback is a response that confirms a message.
   1. True
   2. False

4

1. Which of the following best describes " organizational behavior" ?
2. The actions of organizations in the workplace
3. The study of the workplace
4. The study of the actions of people at work

1. Which of the following are goals of organizational behavior?
2. To explain, document and control behavior
3. To explain, predict and influence behavior
4. To predict, understand and document behavior

1. After spending several hours looking over an architect's plan, Wendy formed a new impression for a new building design. Which component of attitude did she change?
2. Affective
3. Behavior
4. Cognitive

1. In everyday use, the term "attitude" refers only to the ____component of attitude.
2. Cognitive
3. Informational
4. Affective

1. Many managers in today's business world have restructured work _______
2. Around individuals rather than teams
3. Around teams rather than individuals
4. Around both groups and teams

1. This kind of work group brought together to accomplish a specific job or single activity, such as the development of a new product.
2. Command group
3. Task group
4. Informal group
5. The kind of work group brings individuals together from different work disciplines with different knowledge and skills.
6. Formal group
7. Cross-functional team
8. Command group

1. This stage involves the most conflict during the entire group development process.
2. Forming
3. Storming
4. Norming

1. The direction of an individual's motivation an be channeled to benefit ______
2. Only the individual
3. Both individuals and/or organizations
4. An individual's family only

1. _________assumes that employees have little ambition, dislike work and avoid responsibility.
2. Theory X
3. Theory Y
4. Belongingness Need

5 .Briefly explain Herzberg's Theory of Motivation.