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a) List the components of a well written formal letter. [2 marks] b) You brought the new iPhone, but when you got home, you discovered
a) List the components of a well written formal letter. [2 marks] b) You brought the new iPhone, but when you got home, you discovered the packaging was opened and the phone had a cracked screen. Write a formal letter to the store requesting either a refund or a replacement phone. [8 marks]
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