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A local pharmacy has the following pertaining to prescription requests and service times on a typical Monday. Morning: 17 per hour Afternoon: 14 per hour
A local pharmacy has the following pertaining to prescription requests and service times on a typical Monday. Morning: 17 per hour Afternoon: 14 per hour Evening: 29 per hour Customers enter the pharmacy to have their prescriptions filled. The average service time to fill each prescription is 4.5 minutes. The pharmacy employs 5 full time pharmacists. The overall service goal is not to have customers spend a total of more than 5 minutes getting their prescriptions (system). The average cost of the pharmacists are $125 per hour and customer wait time is determined to be $40. By focusing on the service goal, answer the following: Based on the evening time frame, and considering customers waiting for the entire transaction to be completed (system), what is the total cost based on a 8-hour shift
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