A long-time ADT customer calls in to say that their system has been shut off for several months after not renewing, but now they want to reengage their service. What do you do?Provide the customer with details on the latest system options and recommend that most up-to-date package. Ask the customer questions to understand what led them to let their service lapse, and align new offerings based on their needs. Thank the customer for their loyalty, show excitement that they want to reactivate and let them know you will work with them to align the best solution