A look at the business policies of Sandley Vacuum sales could shed some light on the situation. Substitute 'yacuum cleaners\" in place of "cell phones" in my analysis, and I could absolutely see why people get fighting mad. That doesn't justify the individuals in this case, which should be held liable for their own actions, but a bad policy is sometimes the spark needed to start a 5-alarm fire. In the case of Doe v. Samaritan Counseling Center "Under the doctrine of respondeat superior, an employer will be held liable for the tort of its employee if the employee's act was committed within the "scope of the employment.\" (Weber, Rochelle Rubin, 1991)