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A management approach to long-term success through customer satisfaction, based on the participation of all members in an organization contributing to the improvement of processes,

A management approach to long-term success through customer satisfaction, based on the participation of all members in an organization contributing to the improvement of processes, goods, and services. 1. Quality Circle 2. TQM (Total Quality Management) 3. Benchmarking 4. PDCA 5. 14 Points

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