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A manager has to deliver a negative performance evaluation to Susan, a sales rep. During the meeting, the manager first thanks Susan for her organization
A manager has to deliver a negative performance evaluation to Susan, a sales rep. During the meeting, the manager first thanks Susan for her organization of the reception area, then he discusses her habitual lateness with weekly reports. Finally, he ends the review with an expression of goodwill. In this situation, the manager is applying the ________Blank approach for delivering the bad-news message. Multiple Choice sandwich sugarcoat teaser buffer direct
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