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A manicure spa is structured as a two-stage process. Upon arrival, customers wait in a common area an average of 6 minutes before proceeding to
A manicure spa is structured as a two-stage process. Upon arrival, customers wait in a common area an average of 6 minutes before proceeding to the first available manicurist. There is a total of six
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Strategic Management Concepts and Cases
Authors: Jeffrey H. Dyer, Paul Godfrey, Robert Jensen, David Bryce
1st edition
978-1119134763, 1119134765, 978-0470937389, 470937386, 978-1118976586
