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A manufacturing company has implemented TQM principles and has been monitoring its defect rate over the last six months. The monthly defect counts are as

A manufacturing company has implemented TQM principles and has been monitoring its defect rate over the last six months. The monthly defect counts are as follows: 12, 8, 10, 15, 9, 11. Calculate the average defect rate per month and the percentage change in defect rate from the highest month to the lowest month

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