A meeting with Omar regarding employee turnover, Hana felt one of the key tools seemingly lacking at HHG was the use of metrics and analytics. She had experienced some basic metrics being used and communicated during her time working at the bank, however not once since she joined HHG has anyone made mention of an operational or HR target based upon measurable goals or objective. Accordingly, she is considering creating a business case for the increased use of metrics & analytics. She has a business case outline from one of the courses she took from SHRM, however she has not ever actually created one. Write the business case "context summary" for the Grand Abra case information provided above. Remember to concisely address the key questions contained in the a sound business plan in a manner that is specific to Hana's issue/situation.