A member of your team is frustrated because the notes they$$ve added on their device are not showing up in your shared online document. You notice that your teammate$$s computer is not connected to the internet, and you know that most collaboration software needs internet access to function properly. You$$re able to resolve their issue quickly by getting their computer back online.

Why were you able to resolve your teammate$$s problem?

You understand why your teammate is frustrated.

You understand the foundational function of the software.

You know how to get your teammate$$s computer online.

You remember that your teammate does not like being online.