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A mobile phone manufacturer that competes on the basis of providing the best customer service is least likely to outsource which of the following activities?

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A mobile phone manufacturer that competes on the basis of providing the best customer service is least likely to outsource which of the following activities? 0 a. Cleaning of stores. 0 b. Maintenance of its IT systems. 0 c. Research and development activities. 0 d. Manufacture of phone components. 0 e. Call centre services

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