a. Monitoring and improving workplace operations

Look for a situation where you identified an efficiency gain or service level improvement. The example you report on should support the organisation to achieve its goals or quality assurance initiatives. You will report on how you made adjustments to a procedure or system, how you consulted with colleagues and how the adjustments that you made improved efficiency. You will also discuss how you supported the organisation's goals and quality assurance initiatives. Was there potential for a new technology or innovation? How did you consider input from colleagues and provide feedback?

1. Describe the situation that you have chosen to report and reflect on.