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A new business that specialized in custom-made lasagna wants to improve the efficiency of its core process. The process to make lasagna is shown in
A new business that specialized in custom-made lasagna wants to improve the efficiency of its core process. The process to make lasagna is shown in the table below: includes the expected time and resource allocation of each process step. In a nutshell, when an order ss starts (most of the components are already prepared.) Once the customers make his/her choices, assembling is a straightforward process that takes 1 minute: There are limited options, which simplify the whole process. After all the ingredients are mixed, a lasagna must spend nine minutes in the oven. Then, garnish, place in a box, and delivered to the customer. The oven can handle up to eight lasagnas at a time, and the delivery person can handle up to ten lasagnas on each trip. Expected Time (minutes) 3 1.5 Step Answering the phone Taking the order Assembling the lasagna Baking the lasagna Garnish and placing in a box Delivering Resource A A M and C o M and C J and M L 9 2 30 a) b) c) d) e) Graph the process. What is the fastest a rush order (one lasagna) can go through the process? Working 12 hours a day, what is the daily capacity of the process? What is the labor content of a unit? During the day, what is the average labor utilization of the resources? 1
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