A new customer walks into SLC Barber Shop every 60 minutes on average, with a standard deviation of the interarrival times being 60 minutes. At SLC Barber Shop, the average service time is 30 minutes, with a standard deviation of service times being 45 minutes.

1. What is the average amount of time a customer spends in the process (in minutes) including the waiting time and the service time?

2. What is the average number of customers waiting in line before being served?