A new German manager struggled for months trying to motivate his American employees. From this manager's perspective employees shouldn't be praised for simply doing their jobs. They should only be praised for extraordinary effort and accomplishments. But that's not what his American employees in the U.S. expected. Instead, they craved positive feedback, even about relatively minor, everyday accomplishments. When this German manager failed to provide it over a series of projects, he nearly lost the team. Fortunately, the German manager recognized this and started to offer praise to his American employees, even for "small wins." At first it felt awkward and unnecessary, but over time he got used to it. And, most importantly, the change in his behavior made a real difference: His American team worked harder and started to trust him. Question: This passage illustrates ...

The importance of proxemics

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the importance of kinesis

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