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A newly launched mortgage brokerage firm has established a customer service center. Prospective homebuyers are arriving at a rate of 2 0 0 per hour

A newly launched mortgage brokerage firm has established a customer service center.
Prospective homebuyers are arriving at a rate of 200 per hour (following a Poisson Distribution),
and their time spent waiting is valued at $100 per person per hour. The agency contracts
customer service representatives who are paid $15 per hour to process registrations. Each
registration session takes 1 minute on average (following an Exponential Distribution), and there
is one queue serving multiple agents.
a) Calculate the minimum number of agents required for this operation.

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