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A newly launched mortgage brokerage firm has established a customer service center. Prospective homebuyers are arriving at a rate of 2 0 0 per hour

A newly launched mortgage brokerage firm has established a customer service center. Prospective homebuyers are arriving at a rate of 200 per hour (following a Poisson Distribution), and their time spent waiting is valued at $100 per person per hour. The agency contracts customer service representatives who are paid $15 per hour to process registrations. Each registration session takes 1 minute on average (following an Exponential Distribution), and there is one queue serving multiple agents.
b) Determine the ideal number of agents to employ.

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