A newly launched mortgage brokerage firm has established a customer service center. Prospective homebuyers are arriving at
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Question:
A newly launched mortgage brokerage firm has established a customer service center. Prospective homebuyers are arriving at a rate of per hour following a Poisson Distribution and their time spent waiting is valued at $ per person per hour. The agency contracts customer service representatives who are paid $ per hour to process registrations. Each registration session takes minute on average following an Exponential Distribution and there is one queue serving multiple agents.
b Determine the ideal number of agents to employ.
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