A number of activities that are part of a companys quality control system are listed below:

2-a. Which type of costs are incurred in an effort to keep poor quality of conformance from occurring?

multiple choice 1

• External failure costs

• Prevention costs and appraisal costs

• Internal failure costs

2-b. Which type of costs are incurred because poor quality of conformance has occurred?

multiple choice 2

• Prevention costs

• Appraisal costs

• Internal and external failure costs

Required: 1. Classify the costs associated with each of these activities into one of the following categories: prevention cost, appraisal cost, internal failure cost, or external failure cost. Prevention Appraisal Cost Cost Internal Failure External Failure Cost Cost Activities Product testing b. Product recalls C. Rework labor and overhead d. Quality circles e Downtime caused by defects f. Cost of field servicing g. Inspection of goods h. Quality engineering i. Warranty repairs j. Statistical process control k. Net cost of scrap n 1. Depreciation of test equipment m. Returns and allowances arising from poor quality Disposal of production defects o. Technical support to suppliers p. Systems development 9. Warranty replacements r. Field testing at customer site s. Quality training