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A number of terms relating to the cost of quality and quality management are listed below. Appraisal costs Quality cost report Quality of conformance Internal

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A number of terms relating to the cost of quality and quality management are listed below. Appraisal costs Quality cost report Quality of conformance Internal failure costs Quality circles Prevention costs External failure costs Quality costs Required: Select the term or terms that most appropriately complete the following statements. The terms can be used more than once. 1 A product that has a high rate of defects is said to have a low quality costs 2. All of the costs associated with preventing and dealing with defects once they occur are known as appraisal costs 3 In many companios, small groups of employees, known as quality circles meet on a regular basis to discuss ways to improve quality 4. A company inous and In an effort to keep defects from occurring 5 A company incurs and because defects have occurred 6. Of the four groups of costs associated with quality of conformance are generally the most damaging to a company 7 Inspection, testing, and other costs incurred to keep defective products from being shipped to customers are known as 8 are incurred in an effort to eliminate the production of defective products and the providing of substandard service 19 The costs relating to defects, rejected products, and downtime caused by quality problems are known as 10. When a product that is defective in some way is celivered to a customer, are incurred 11. Over time a company's total quality costa should decrease it le redistributes les quality costs by placing its greatest emphasis on 12. One way to ensure that management is aware of the costs associated with quality is to summarize such costs on a

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