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A NV energy technician showed up 5 minutes after the scheduled time. Which of the following service recovery efforts would likely to generate the highest

A NV energy technician showed up 5 minutes after the scheduled time. Which of the following service recovery efforts would likely to generate the highest level of post-recovery satisfaction?

a.) My sincere apology for this.

b.) Thank you for your patience. I appreciate it!

c.) My apology that I have to keep you wait for so long.

d.) Sorry about this situation. I apologize!

e.) Sorry for keeping you waiting. I apologize!

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