A patient calls the healthcare facility to report that she has been taking her prescribed antibiotic for 3 days and still isn't feeling any better. She says she might even be feeling worse than before she started taking the pills. She asks Ashlynn if she should stop taking the pills.

• How should Ashlynn respond to this patient?
• What actions should Ashlynn take in response to this telephone call?
• What should Ashlynn document in the patient's record?