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A performance measure to measure customer satisfaction would be a(n) _______________. Question content area bottom Part 1 A. lead indicator B. balanced score card C.
A performance measure to measure customer satisfaction would be a(n) _______________. Question content area bottom Part 1 A. lead indicator B. balanced score card C. lag indicator D. operational performance measure
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Introduction To Hospitality Management
Authors: Dennis R Reynolds, Imran Rahman, Clayton W Barrows
1st Edition
1119367557, 9781119367550
