A president of a manufacturing company called you to seek your advice with respect to the information systems department. She told you that at the moment, being relatively small, they use the information systems for clerical purposes. They generate financial reports twice a month. They calculate the payroll twice a month. In addition, each end user uses the information systems for his/her own activities by using Excel, Word, and other similar programs. Obviously, the company is located in the support quadrant of the strategic grid. They have an IT manager who takes care of operating the system, maintaining the network and the communication between the end users, the PCs and printers. He is the only IT employee at the company, but as she said, he is excellent. He is very reliable, has excellent technical skills, is available whenever necessary and he knows everything he has to know in order to keep the IT running. She told you that she was very lucky to have him, and that she would like very much to promote him in order to reward him as he deserves