A private hospital that provides medical services, suffers from the long waiting period of patients and their accumulation in the waiting room, which causes the anger of many patients and their many complaints from the hospital, which affects the reputation of the hospital.

 If you were appointed director of quality for this hospital to solve the problem of delay and the accumulation of patients to obtain the service, what is the method that you will apply to discover and solve the problem? And what are the steps that you will follow in order with mentioning the improvement tools that you can use in each step?

1. The methodology used: ............................................... ......
2. Improvement steps

Improvement tools used	Explanation of the improvement step	Serial

 

2. If an internal audit required for company to obtain a quality certificate ISO 9001-2015

To ensure the application of the improvement clause 5-1, what are the evidences that you want to verify as objective evidence of the application of continuous improvement in that company ? With mentioning the item number for each evidence?

Standard item number	Required objective evidence	Serial

 

3. Read the following cases well and specify the following:

 

1-   The expected condition of non-conformity with the requirements of the         Occupational Safety and Health Standard ISO 45001

2-     Item number that does not match from the standard.

3-     Cases requiring further verification.

 Case No1.

While passing through the treatment and painting department, which is one of the areas that have been defined as an area with significant risks, it was found that most workers in that area do not wear personal protection tools.

Case No2.

When reviewing the environmental record found that it is updated and       its doesn’t comply with the latest amendments to Law 105 of 2015

Case No. 3

Recommendations resulting from the fictional experiences of the emergency plan are not being followed up. 

Case No. 4

During the review of the cases of non - conformity found that the root causes of non-conformities had not been identified.

Case No5.

During the audit, the auditor noticed a leak of hydrochloric acid and a spillage of caustic soda in the storage area.

( No )   -    you need further verification (Provide required items to verify them)	If non conformity:         Yes State the formula for counting conformity	Serial
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