A production manager wants to assess the reactions of the blue-collar workers in his department (including foremen) to the introduction of computer-integrated manufacturing (CIM) systems. He is particularly interested to know how they perceive the effects of CIM on:

1. Their future jobs.
2. Additional training that they will have to receive.
3. Future job advancement.

Design a questionnaire for the production manager.

You can have as many questions as you think are appropriate to collect the above-mentioned information in your questionnaire.

I am attaching a sample questionnaire for reference. You are allowed to follow the format of the questionnaire sample.

sample

SAMPLE QUESTIONNAIRE Dear Sir, My name is David Shen Liang. I am a business student currently engaged in a management project for Ocg Business Services (OBS). I am interested in how satisfied you - as a client of OBS - are about your relationship with OBS. For this purpose, I would like you to fill in the following questionnaire. It will take no more than five minutes to fill in the questionnaire. Thank you so much for your time. Kind regards, David Shen Liang. OBS is in an easily accessible location Strongly disagree -1-2-3-4-5-6-7-Strongly agree OBS has convenient opening hours Strongly disagree -1-2-3-4-5-6-7- Strongly agree OBS delivers fast service Strongly disagree -1-2-3-4-5-6-7-Strongly agree OBS informs you on the status of your order Strongly disagree -1-2--3-4-5-6-7- Strongly agree OBS provides its services on the agreed time Strongly disagree -1-2-3-4-5-6-7- Strongly agree OBS offers a range of products and services that fits your needs Strongly disagree -1-2-3-4-5-6-7- Strongly agree The end-products of OBS are sound Strongly disagree -1-2-3-4-5-6-7- Strongly agree The facilities of OBS look well-cared for Strongly disagree -1-2--3-4-5-6-7-Strongly agree Employees of OBS are helpful and friendly Strongly disagree -1-2--3-4-5-6-7- Strongly agree Employees of OBS give good advice Strongly disagree -1-2-3-4-5-6-7-Strongly agree Employees of OBS respond to your requests promptly