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A quality control activity analysis indicated the following four activity costs of a hotel. Verifying credit card information $432,000 Customer service training 216,000 Discounting room
A quality control activity analysis indicated the following four activity costs of a hotel.
Verifying credit card information | $432,000 |
Customer service training | 216,000 |
Discounting room rates due to poor customer service | 108,000 |
Correcting charges to customer invoices | 324,000 |
Total | $1,080,000 |
Sales are $9,000,000 for the year. Prepare a cost of quality report. Round your answers to one decimal place, if necessary.
Cost of Quality Report | ||||||||||
Quality Cost Classification | Quality Cost | Percent of Total Quality Cost | Percent of Total Sales | |||||||
Prevention | $fill in the blank 1 | fill in the blank 2 | % | fill in the blank 3 | % | |||||
Appraisal | fill in the blank 4 | fill in the blank 5 | fill in the blank 6 | |||||||
Internal failure | fill in the blank 7 | fill in the blank 8 | fill in the blank 9 | |||||||
External failure | fill in the blank 10 | fill in the blank 11 | fill in the blank 12 | |||||||
Totals | $fill in the blank 13 | fill in the blank 14 | % | fill in the blank 15 | % |
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