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A quality control activity analysis indicated the following four activity costs of a hotel. Verifying credit card information $184,800 Customer service training 369,600 Discounting
A quality control activity analysis indicated the following four activity costs of a hotel. Verifying credit card information $184,800 Customer service training 369,600 Discounting room rates due to poor customer service 92,400 Correcting charges to customer invoices 277,200 Total $924,000 Sales are $8,400,000 for the year. Prepare a cost of quality report. Round your answers to one decimal place, if necessary. Cost of Quality Report Quality Cost Classification Quality Cost Percent of Total Quality Cost Percent of Total Sales Prevention % % Appraisal Internal failure External failure Totals % %
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