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A quality control activity analysis indicated the following four activity costs of a hotel. Verifying credit card information $237,600 Customer service training 158,400 Discounting room
A quality control activity analysis indicated the following four activity costs of a hotel.
| Verifying credit card information | $237,600 |
| Customer service training | 158,400 |
| Discounting room rates due to poor customer service | 316,800 |
| Correcting charges to customer invoices | 79,200 |
| Total | $792,000 |
Sales are $7,200,000 for the year. Prepare a cost of quality report. Round your answers to one decimal place, if necessary.
| Cost of Quality Report | ||||||||||
| Quality Cost Classification | Quality Cost | Percent of Total Quality Cost | Percent of Total Sales | |||||||
| Prevention | $fill in the blank 1 | fill in the blank 2 | % | fill in the blank 3 | % | |||||
| Appraisal | fill in the blank 4 | fill in the blank 5 | fill in the blank 6 | |||||||
| Internal failure | fill in the blank 7 | fill in the blank 8 | fill in the blank 9 | |||||||
| External failure | fill in the blank 10 | fill in the blank 11 | fill in the blank 12 | |||||||
| Totals | $fill in the blank 13 | fill in the blank 14 | % | fill in the blank 15 | ||||||
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Managerial Accounting
Authors: Ray Garrison, Eric Noreen, Peter Brewer
17th Edition
9781260247787
