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A quality control activity analysis indicated the following four activity costs of a hotel. Verifying credit card information 100,100 Customer service training 400,400 Discounting room
A quality control activity analysis indicated the following four activity costs of a hotel.
Verifying credit card information | 100,100 |
Customer service training | 400,400 |
Discounting room rates due to poor customer service | 300,300 |
Correcting charges to customer invoices | 200,200 |
Total | $1,001,000 |
Sales are $7,700,000 for the year. Prepare a cost of quality report.
Present percentage values to one decimal place.
Cost of Quality Report | |||
Quality Cost Classification | Quality Cost | Percent of Total Quality Cost | Percent of Total Sales |
Prevention | $ | % | % |
Appraisal | $ | % | % |
Internal Failure | $ | % | % |
External Failure | $ | % | % |
Total | $ | % | % |
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