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A quality control activity analysis indicated the following four activity costs of a hotel. Verifying credit card information $204,600 Customer service training 68,200 136,400 Discounting

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A quality control activity analysis indicated the following four activity costs of a hotel. Verifying credit card information $204,600 Customer service training 68,200 136,400 Discounting room rates due to poor customer service Correcting charges to customer invoices 272,800 Total $682,000 Sales are $6,200,000 for the year. Prepare a cost of quality report. Round your answers to one decimal place, if necessary. Quality Cost Classification Cost of Quality Report Percent of Total Quality Cost Quality Cost Percent of Total Sales Prevention % % Appraisal Internal failure External failure Totals % %

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