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A quality control activity analysis indicated the following four activity costs of a hotel. Verifying credit card Information $256,000 Customer service training 128,000 Discounting room
A quality control activity analysis indicated the following four activity costs of a hotel. Verifying credit card Information $256,000 Customer service training 128,000 Discounting room rates due to poor customer service 64,000 Correcting charges to customer invoices 192,000 Total $640,000 Sales are $6,400,000 for the year. Prepare a cost of quality report. Round your answers to one decimal place, if necessary. Cost of Quality Report Quality Cost Percent of Total Percent of Classification Quality Cost Quality Cost Total Sales Prevention % % Appraisal Internal failure External failure Totals 640,000 100 %
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