A quality control activity analysis indicated the following four activity costs of a hotel.

Line Item Description Amount

Verifying credit card information $$237,600$

Customer service training $79,200$

Discounting room rates due to poor customer service $158,400$

Correcting charges to customer invoices $316,800$

Total $$792,000$

Sales are $$6,600,000$ for the year. Prepare a cost of quality report. Round your answers to one decimal place, if necessary.

Cost of Quality Report

Quality Cost Quality Cost Percent of Total Percent of

Classification Quality Cost Total Sales

Prevention $$\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\%\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\%$

Apraisal $\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\%\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\%$

Internal failure $\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\%\_\_\_\_\_\_\_\_\_\_\_\_\_\_\%$

External failure $\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\%\_\_\_\_\_\_\_\_\_\_\_\_\_\_\%$

Totals $$\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\%\_\_\_\_\_\_\_\_\_\_\_\%$