Question
A quality control activity analysis indicated the following four activity costs of a hotel. Verifying credit card information 312,000 Customer service training 208,000 Discounting room
A quality control activity analysis indicated the following four activity costs of a hotel. Verifying credit card information 312,000 Customer service training 208,000 Discounting room rates due to poor customer service 416,000 Reprinting customer invoices due to errors detected before given to customer 104,000 Total $1,040,000 Sales are $6,500,000 for the year. Prepare a cost of quality report. Present percentage values to one decimal place. Cost of Quality Report Quality Cost Classification Quality Cost Percent of Total Quality Cost Percent of Total Sales Prevention $ % % Appraisal % % External Failure % % Internal Failure % % Total $ % %
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