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A quality control activity analysis indicated the following four activity costs of a hotel. Verifying credit card information 489,600 Customer service training 367,200 Discounting room
A quality control activity analysis indicated the following four activity costs of a hotel.
Verifying credit card information | 489,600 |
Customer service training | 367,200 |
Discounting room rates due to poor customer service | 244,800 |
Correcting charges to customer invoices | 122,400 |
Total | $1,224,000 |
Sales are $6,800,000 for the year. Prepare a cost of quality report.
Present percentage values to one decimal place.
Cost of Quality Report | |||
Quality Cost Classification | Quality Cost | Percent of Total Quality Cost | Percent of Total Sales |
Prevention | $ | % | % |
Appraisal | $ | % | % |
Internal Failure | $ | % | % |
External Failure | $ | % | % |
Total | $ | % | % |
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