A quality-oriented manufacturer of electronic components has numerous customers and a record of years of financial success. Recently, many customers have reported field failures and indicated that they are considering changing suppliers if they do not see an immediate improvement in product quality. The chief executive officer (CEO) has instructed the quality manager to investigate the situation, implement immediate corrective action, and report results within five days. The quality manager forms a cross-functional team that completes the investigation and implements corrective action. Once component production is back on schedule, the quality manager's next step should be to Exit Calculator A disband the team provide recognition to the team develop crisis management procedures 123 124 recommend that investigation of all field failures be assigned to cross-functional teams