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A quality:r control activityf analysis indicated the following four activiti,f costs of a hotel. 1Inferifving credit card information $109,800 Customer service training 439,200 Discounting room
A quality:r control activityf analysis indicated the following four activiti,f costs of a hotel. 1Inferifving credit card information $109,800 Customer service training 439,200 Discounting room rates due to poor customer service 329,400 Correcting charges to customer invoices 219,600 Total $1,098,000 Sales are $6,100,000 for the year. Prepare a cost of ciualit'lr report. Round your answers to one decimal place, if necessary. Cost of Quality Report Quality Cost _ Percent of Total Percent of . . QUEIIIIZV Cost _ Classrcatlon Quallt'ilr Cost Total Sales Appraisal : :] :] Internal failure E :] :] External failure E :] :] Totals a: :i a :i a
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