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A recent analysis at a FroyoIYkYk...by the store manager indicates that, during operating hours, there are 4 5 customers arriving every hour, with a standard

A recent analysis at a FroyoIYkYk...by the store manager indicates that, during operating
hours, there are 45 customers arriving every hour, with a standard deviation of inter-arrival
times of 1.5 minutes. This arrival pattern is consistent throughout the day. The checkout is
currently operated by one employee, who needs on average 1.25 minutes to check out a
customer. The standard deviation of this checkout time is 3.25 minutes, primarily because
of customers buying different numbers of toppings and customizations.
1. If you assume that every customer buys at least one item (i.e. has to go to check out), what is the
average time a customer has to wait in line before being served by the checkout employee?
2. What if the processing time decreased by .25 seconds?
3. What if the standard deviation of processing time decreased to 1.5 minutes?
4. What is the total time a customer spends in line and at the checkout counter being served?
5. What is the average number of customers who are in the system (i.e., either waiting or being
served)?
6. The manager decides that the waiting time is way too long and hires 4 more checkout clerks, for a
total of 4. What is the waiting time (in the line, before being served) in this new situation?

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