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A recent employee survey included individual comments indicating that some employees are having to decide whether to follow a written procedure or do something contrary

A recent employee survey included individual comments indicating that some employees are having to decide whether to follow a written procedure or do something contrary to procedure because their supervisor or manager told them to do it differently. In this situation, the first action the quality manager should take is to Calculator A discuss the matter with the quality council or senior management discuss the matter with mid-level managers C initiate appropriate changes to the procedures being violated D quantify and verify the survey findings

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