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A retail chain is trying to design a payment kiosk, for national rollout. Two designs are being considered: Design A: A pooled system with two

A retail chain is trying to design a payment kiosk, for national rollout. Two designs are being considered:
Design A: A pooled system with two human servers (each server provides exponentially-distributed service at the rate of 13.1 customers/hour). Customers are expected to join the system in a Poisson process at the rate of 24/hour.
Design B: A single robotic server that provides constant duration service at the rate of 25.2 customers/hour. Customers are expected to join the system in a Poisson process at the rate of 24/hour.
One of the designs results in a shorter average time in system. What is that (shorter) average time in system (in hours)? Give your answer (as a number only) to four decimal place accuracy.

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