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A Scarborough delivery service has 40 drivers who deliver packages throughout the GTA. Occasionally, drivers make mistakes, such as entering the wrong package number on
A Scarborough delivery service has 40 drivers who deliver packages throughout the GTA. Occasionally, drivers make mistakes, such as entering the wrong package number on a shipping document, failing to obtain a signature, etc. A total of 280 mistakes were made in one year as shown in the PDF Disciplinary Citation Case: Data for Package Errors. Lynette, the manager in charge of this operation, has issued disciplinary citations to drivers for each mistake
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